Which iPhones are compatible? iPhone 18 Pro Max, 18 Pro, 17 Pro Max, 17 Pro, 16 Pro Max, 16 Pro, 15 Pro Max and 15 Pro — double-check your model before ordering.
Does the case need charging? It charges together with your phone when installed, or on its own via USB-C. It never drains your phone's battery.
How fast is shipping? Dispatch in 1–3 business days; delivery typically 6–12 business days depending on your destination.
How do I track my order? Use the tracking link in your shipping email; carrier info may take 2–4 business days to update.
What if it arrives damaged? Non-human damage within 180 days of delivery: replacement only, no repair — contact support@picdance.shop.
We ship worldwide. Free shipping applies to most destinations. Remote locations may incur additional shipping fees — if so, our team will notify you after you place your order before it ships.
Please allow 1–3 business days for us to process and dispatch your order. After dispatch, delivery typically takes 6–12 business days depending on your destination and carrier — remote areas, customs processing, extreme weather, or public holidays may extend this. You can follow your package using the tracking link in your shipping confirmation email.
We do not process or ship orders on weekends or public holidays.
Once your order ships, we will send you a confirmation email with a tracking number and tracking link — you can follow your package there any time. If your tracking shows no movement for an extended period, contact us at support@picdance.shop and we will follow up with the carrier for you.
Please make sure all shipping information you provide is correct. If you need to change your address, contact us before your package ships and we will do our best to update it. Once a package is with the carrier, we can ask the carrier to redirect it, but we cannot be held responsible if the carrier is unable to do so. We are not responsible for packages delivered to an incorrect address provided at checkout.
For international shipments, any taxes and duties are displayed at checkout where applicable. Orders shipped across borders may be subject to customs inspection, which can add delivery time. For how duties and taxes are handled on returns and refused packages, see the Taxes and Duties on Returns and Refused Packages sections of our Return & Refund Policy.
If your package arrives damaged or is lost in transit, contact us at support@picdance.shop within 30 days of the delivery date (or of the expected delivery date for lost packages) with your order number, and we will work with the carrier to resolve it.
Questions about shipping? Email support@picdance.shop.
You can return any product within 14 days of delivery, for any reason — no explanation needed. If more than 14 days have passed since delivery, we are unable to offer a no-reason return or exchange, except where required by the consumer laws of your country of residence.
To be eligible for a no-reason return, the item must be:
Free gifts included with your order must be returned together with the item, or their value will be deducted from your refund.
All PICDANCE products are inspected before shipment. If you receive an item that is defective (including LED display or battery faults), damaged in transit, or not what you ordered, contact us at support@picdance.shop within 14 days of delivery with your order number and clear photos or videos of the issue. Defective and incorrect-item claims do not need to meet the original-packaging condition.
For these claims you can choose a free replacement or a full refund. Depending on the issue, we may resolve it without asking you to ship the item back.
If you refuse delivery of your package (including refusal at customs or at your door), the package will be returned to us. Once we receive it, we will refund you the item price, minus the costs this creates: any import duties, taxes or customs fees incurred on the shipment, and the cost of returning the package to us, will be deducted from your refund. If a refused package is lost or destroyed on its way back to us, we are unable to issue a refund — please contact us before refusing a delivery whenever possible.
For no-reason returns, the import duties, taxes and customs clearance fees paid on the original order are not refundable: they are collected by your customs authority and cannot be recovered by us.
Where a replacement or exchange is due to our fault (defective, damaged or incorrect items), all such taxes and fees are borne by us.
Email support@picdance.shop with your order number and reason for return. We will reply with the authorized return warehouse nearest to you. Please do not send purchases back to the address on the package or to the manufacturer without contacting us first — unauthorized returns may not reach us and cannot be refunded.
Once your return is received and inspected, we will email you to confirm your refund or exchange. If a refund is approved, it is issued to your original payment method, typically within 5–10 business days, depending on your bank or card issuer.
Want a different model or color? Contact us within 14 days of delivery with your order number. The fastest way is usually to return your unused item for a refund and place a new order; we can also arrange a direct exchange where local stock allows. If the exchange is due to our error (wrong item shipped), we cover all shipping costs.
Refund requests are processed within 24 hours. PayPal refunds typically arrive within 3–7 business days, depending on your payment provider.
If you haven't received a refund after 10 business days, first check your bank account again, then contact your credit card company — posting a refund can take an extra cycle. If you've done all of this and still haven't received your refund, contact us at support@picdance.shop.
Orders can be cancelled for a full refund before they ship. Once shipped, they are handled under this Return & Refund Policy (see also Refused Packages above).
Items purchased at a discount follow the same 14-day policy — sale and promotional items are returnable under the same conditions.
This policy is offered in addition to, and does not limit, your rights under the mandatory consumer laws of your country of residence. If you are a consumer in the European Economic Area (EEA) or the United Kingdom, you have the statutory right to withdraw from a purchase within 14 days of receiving the goods without giving a reason — our return window matches this period, and nothing in this policy restricts those rights.
For any return, exchange, or refund question, email support@picdance.shop with your order number.
If your product suffers damage from non-human causes within 180 days of delivery, we promise to replace it — replacement only, no repair.
To request a replacement, contact support@picdance.shop with your order number and photos or a video of the damage.
