Shipping policy

Shipping Policy

Last updated: October 15, 2026

Where We Ship

We ship worldwide. Free shipping applies to most destinations. Remote locations may incur additional shipping fees — if so, our team will notify you after you place your order before it ships.

Processing and Delivery Times

Please allow 1–7 business days for us to process and dispatch your order (typically 5–7 business days during busy periods). Delivery time after dispatch varies by destination and carrier; you can follow your package using the tracking link in your shipping confirmation email. Shipping times may vary due to factors outside our control, such as customs processing, extreme weather, or public holidays.

We do not process or ship orders on weekends or public holidays.

Order Tracking

Once your order ships, we will send you a confirmation email with a tracking number and tracking link — you can follow your package there any time. If your tracking shows no movement for an extended period, contact us at support@picdance.shop and we will follow up with the carrier for you.

Address Accuracy

Please make sure all shipping information you provide is correct. If you need to change your address, contact us before your package ships and we will do our best to update it. Once a package is with the carrier, we can ask the carrier to redirect it, but we cannot be held responsible if the carrier is unable to do so. We are not responsible for packages delivered to an incorrect address provided at checkout.

Customs, Duties and Taxes

For international shipments, any taxes and duties are displayed at checkout where applicable. Orders shipped across borders may be subject to customs inspection, which can add delivery time. For how duties and taxes are handled on returns and refused packages, see the Taxes and Duties on Returns and Refused Packages sections of our Return & Refund Policy.

Damaged or Lost Packages

If your package arrives damaged or is lost in transit, contact us at support@picdance.shop within 30 days of the delivery date (or of the expected delivery date for lost packages) with your order number, and we will work with the carrier to resolve it.

Contact

Questions about shipping? Email support@picdance.shop.