FAQ
PICDANCE
Global Reach, Local Touch
🌍 Do you deliver to my area?
We ship worldwide — because great style knows no borders.
Note: Remote locations may incur additional shipping fees. Our team will notify you after ordering if any extra charges apply.
🔐 Do I need an account to order?
Not at all — shop as a guest. But join our crew and unlock:
✓ Real-time order tracking & history
✓ Early access to drops & member-only perks
💳 What payment methods do you accept?
We currently work with PayPal for smooth, secure transactions.
🛡️ How secure is my order?
Your data stays protected. We never store payment info — all transactions run through SSL-encrypted channels.
📦 Can I change my shipping address?
Double-check your address at checkout — it’s your style’s destination.
We’re not responsible for errors in address entry or unverified details. Returns/reships due to incorrect addresses will be at the customer’s cost.
⚡ How long does shipping take?
Free shipping to most regions worldwide.
Processing: 5–7 business days
Delivery: 8–20 business days (varies by location)
Track your vibe: You’ll get a tracking email once shipped — updates may take 3–5 days to go live.
*See full details in our Shipping Policy.
❗ What if my order has missing items?
Reach out ASAP: support@picdance.shop
✏️ Can I cancel or modify my order?
Changes welcome within 2 hours after payment.
Once your order hits production & shipping, it can’t be stopped. Approved cancellations receive full refunds.
🔄 Do you accept returns?
7-day quality guarantee.
If your item arrives with flaws or damage, send photos to support@picdance.shop within 7 days of delivery — we’ll make it right.